to your questions.
FAQs
If your question isn't here, call the desk on 1300 116 414 or send an enquiry and we'll answer straight.
for job seekers
FAQ
How do I submit my timesheet?
Timesheets are submitted online through our digital timesheet system. Your site supervisor will approve your hours, which are then processed for the following week's pay run. If you are unsure how to access the system, contact our payroll team and they will walk you through it.
When do I get paid?
All workers are paid weekly through Astute Payroll. If your timesheet is submitted and approved on time, your pay will be processed in that week's pay run. Payslips are issued electronically each week. If you have a query about your pay, contact our payroll team directly.
What do I do if there's a problem on site?
If something isn't right on site whether it's a safety concern, a conflict, or anything that is affecting your ability to work contact our NX Blue office directl. We have staff available around the clock and we take all site issues seriously.
How do I access the EAP?
Our Employee Assistance Program is provided through Assure Programs and is available to all NX Blue Recruit workers, free of charge and completely confidential. You can access support 24 hours a day, 7 days a week. Contact details for Assure Programs are listed below. You do not need to notify NX Blue Recruit to use this service.
What happens if I'm sick and can't come in?
Give our office a call as early as possible — before your shift starts. Do not rely solely on notifying the host employer.
How do I update my contact details or availability?
Contact our recruitment team directly to update your phone number, address, availability, or any other personal details
One call. One partner. National reach.